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Practice Charter

Practice Vision Statement

North Trafford Group Practice providing high quality, compassionate and caring service to all our patients and carers.

Our Service To You

  • You will be treated with courtesy and respect.
  • The doctor will assess emergency matters.
  • You will be treated as an active participant in the care you receive. Your doctor will discuss your condition with you and explain the reason for any treatment.
  • We will explain the purpose of any drugs prescribed for you and any likely side effects.
  • If we believe you need to see a specialist we will discuss this with you.
  • We will arrange a second opinion as appropriate.
  • We will visit you at home if the doctor decides that you are too ill to come to the surgery.
  • We will try to see you within 30 minutes of your appointment time and you will be offered an explanation if we cannot do this.
  • Whenever possible we will give 24 hours' notice of any surgery or clinic cancellation.
  • We will review your repeat medication at least once a year.
  • We will maintain appropriate and accurate medical records.

How You Can Help Us

  • Please be on time for your appointment.
  • Let us know if you need to cancel.
  • Please do not request a home visit unless absolutely necessary for medical reasons. Please contact the surgery before 10.00am.
  • Repeat prescriptions need to be ordered on time.
  • Tests results are available between 2.00 - 3.00pm. Please do not telephone at any other time unless absolutely necessary.
  • Treat the doctors, nurses and practice staff with courtesy and respect.
  • Advise us of any change of name, address or phone number etc.

Freedom Of Information Act - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme as a guide to the 'classes' of information the practice intends to routinely make available.

The scheme is available on request from the practice manager.

Violent And Abusive Patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive they will be warned to stop such behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Please remember our practice staff are here to help you. If you feel that you have been treated unfairly or inappropriately, please ask the reception staff to contact the practice manager who will be happy to address your concerns. However, please remember shouting and swearing at practice staff will not be tolerated under any circumstances.

Patient Confidentiality And Data Protection

This practice is fully computerised and all medical details are held on computer. All patients’ information is strictly confidential. We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. Staff are contracted to treat patient information in the strictest confidence and have been trained in their responsibilities under the terms of the Data Protection Act.

However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.Everyone who works for the NHS has a legal duty to keep information about you confidential. Anyone who receives information from us is also under a legal duty to keep it confidential

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

Data Sharing

How sharing information in your medical records can help the NHS to provide better care

Using information about the care you have received enables those involved in providing care and health services to improve the quality of care and health services for all. The role of the Health and Social Care Information Centre (HSCIC) is to ensure that high quality information is used appropriately to improve patient care.

NHS England has therefore commissioned a programme of work on behalf of the NHS, public health and social care services to address gaps in information. Our aim is to ensure that the best possible evidence is available to improve the quality of care for all.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked, a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.

Sharing information about the care you have received helps us to understand the health needs of everyone and the quality of the treatment and care provided and reduce inequalities in the care provided. The new system will also provide information that will enable the public to hold the NHS to account and ensure that any unacceptable standards of care are identified as quickly as possible. Information will help to:

  • find more effective ways of preventing, treating and managing illnesses
  • make sure that any changes or improvements to services reflect the needs of the local patients
  • understand who is most at risk of particular diseases and conditions, so those who can plan care can provide preventative services
  • improve your understanding of the outcomes of care, giving you greater confidence in health and social care services
  • identify who could be at risk of condition or would benefit from a particular treatment
  • make sure that the NHS organisations receive the correct payments for the services they provide
  • improve the public’s understanding of the outcomes of care, giving them confidence in health and care services
  • guide decisions about how to manage NHS resources so that they can best support the treatment and management of illness for all patients 

If you are happy for your information to be used then you do not need to do anything. But if you have concerns you should talk to your GP or the practice manager.

If you do not want information that identifies you from being shared outside the GP practice, as described here,  please ask for an opt out form from the practice, available from reception.. We will make a note of this in your medical record. This will prevent your information being used other than where necessary by law, such as in case of a public health emergency. You will also be able to restrict the use of information held by other places you receive care from. However, this will not affect the care you receive.

You can change your mind at any time and as many times as you wish.

Information from GP practices will begin to be extracted and sent to the HSCIC in the spring 2014. The GP data will be linked with the hospital data already held by the HSCIC.

Patient Access To Medical Records

Under the Data Protection Act 1998 you are entitled to access your clinical records or any other personal information held about you. There will, however, be a charge for this. If you wish to apply for access please pick up a form at reception and send your request to the practice manager.

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