Telephone: 0161 865 5556
Fax: 0161 866 8688
Opening Hours: Monday to Friday 8.00am - 6.30pm
We ask our patients to refrain from calling the surgery on weekdays between 8.00 and 9.00am unless their need is urgent. This is so that the telephone lines remain free for those patients trying to get through to request urgent appointments.
On Mondays the lines are particularly busy, so it would be helpful if routine calls, messages etc could wait until later in the week.
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Welcome To The Practice
We are located in Stretford & Old Trafford, where we care for approximately 10,000 patients. The building has wheelchair access and toilets suitable for the disabled.
There is also a lift to the first floor where the nurses' clinic rooms are situated.
This website is intended for both existing patients and those considering registering with us. It is designed to tell you about our services, how to access them and some general information on how our practice operates.
catchment area, covers the Stretford & Old Trafford
(M32) area. If you wish to register with us you must reside within this area.
Practice News and Notices
Local Patient Participation Report
2012/13 Patient Survey Results
The survey was conducted during February/March 2013. A total of 175 questionnaires were given out to patients by the staff at both Chester Rd & Seymour Grove and a total of 129 questionnaires were completed and handed back. A copy of the survey questionnaire was also put on the Practice website asking patients to participate.
Patients were asked a total of 21 questions with regards to the practice. The survey was kept as simple as possible to help achieve a more honest and accurate opinion.
The analysis of the local patient survey pinpointed those areas where improvements might be needed. These areas will form the agenda for the Patient Participation Group meeting held to discuss to the results and agree an action plan for setting out priorities and proposals for implementing changes.
1.How do you normally book your appointments to see a doctor or nurse at the practice? In Person 33% By phone 67%
2. Which of the following methods would you prefer to use to book an appointment at the practice?
In person 30% By phone 53% By fax On line12% Digital TV 0 No preference 5%
3. Do you find it easy to get an appointment at a time and day to suit you? Yes 38% No 62%
4. Think about the last time you tried to see a doctor fairly quickly, were you able to see a doctor on the same day or in the next 2 working days.
Yes 64% No 36% Can’t remember 0
5. If you weren’t able to be seen during the next 2 weekdays, why was that?
There weren’t any appointments 53% Times offered didn’t suit 6% Appointment was with a GP who I didn’t want to see 9%
Was offered an appointment at a different branch of the practice 32% Another reason 0
6. Last time you tried, were you able to get an appointment with a doctor more than 2 weekdays in advance? Yes79% No 21%
7. If No, were you trying to book to see a specific doctor? Yes 83% No 17%
8. Were you offered an earlier appointment to attend a different branch of the practice, Chester Rd or Seymour Grove? Yes 55% No 45%
9. Are you happy to attend a different branch of the practice than you usually do? Yes 54% No 46%
10. Missed appointments are a problem for the practice. Can you easily contact the practice when you wish to cancel an appointment?
Always 58% Most of the time 19% Usually 3% Sometimes 15% Never 5%
11 Did you know that you can book a telephone consultation with a GP of choice whenever they are working in the practice? Yes 63% No 37%
12. Have you ever had a telephone consultation? Yes 34% No 66%
13. Was the consultation for?
New urgent problem 13% New routine problem Follow up 54%
No available face to face appointments Available 33% Other
14. Did the GP phone you when you expected? Yes 29% No 71%
15. Was the GP able to deal with your problem by phone? Yes 89% No 11%
16. Would you use a telephone consultation again? Yes 90% No 10%
17. How do you normally order your prescription? In person 62% By fax 16% Via a chemist 21% Other 1%
18. Which of the following methods would you prefer to use to order a repeat prescription? In person 22% By phone 32%
By fax 10% On line 18% Via chemist 18% No preference
19. In the past 6 months, has your repeat prescription always ready to collect within 48 hours from the practice? Yes 57% No 43%
20. If not, do you know the reason why?
Yes 28% No 72% Any comments
21. If it was possible, would you like to be able to go direct to a chemist of your choice to collect your prescription without having to order it first from the GP practice?
Yes 80% No 4% Don’t know 16%
Practice Action Plan 2011/2012 & 2012/2013
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.